About Digital Divide Data
DDD delivers high-quality, competitively priced business process outsourcing (BPO) solutions to clients worldwide. At the same time, DDD’s innovative social model enables talent from underserved populations to access professional opportunities and earn lasting higher income, including youth from low-income families in developing countries, as well as military spouses and veterans in the USA. This model, established by DDD in 2001, is now called “Impact Sourcing.” DDD is recognized among leading commercial service providers in the Global Outsourcing 100–and also consistently ranked as one of the Top 100 NGOs in the world.
Technical Project Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 years
- Location Nairobi
- Job Field Data, Business Analysis and AI , Project Management
Job Description
- Maintain strategic relationships with clients to ensure exceptional service delivery and satisfaction.
- Manages and communicates project scope, goals, and responsibilities to the project team
- Establish clear stakeholder expectations and requirements of varying degrees of complexity.
- Address and resolve client inquiries on ongoing production and key milestones, ensuring proactive communication.
- Take full ownership of the project delivery, ensuring alignment with clients requirements
- Systematically track and address client inquiries and responses to ensure timely and effective support.
- Ensure accurate and timely reporting on performance metrics, and provide actionable insights for improvement.
- Monitors work of subject matter expert personnel, providing support and interpretation of instructions/objectives
- Analyze performance trends, set focus performance areas, and lead the team in continuous improvement initiatives.
- Mentor and develop team members, address performance issues, and foster a high-performance culture.
- Serve as the primary escalation point for critical operational issues, coaching team members and resolving complex conflicts.
- Identify potential risks, develop mitigation strategies, and ensure proactive management to minimize impact.
- Implement BCP strategies to ensure operational resilience and continuity in the face of disruptions.
- Foster a culture of continuous improvement by identifying opportunities for enhancement and driving change initiatives.
Qualifications
- Bachelor’s Degree in a relevant field (Required)
- 5+ years of experience in BPO or customer-centric roles (Required)
- PMP or any other relevant Certification ( Additional Advantage)
Key Skills We’re Looking For:
- Knowledge of AI and Machine Learning
- Expertise in Project Management
- Strong Communication and Stakeholder Management
- Business Acumen
- Excellent Problem-solving and Analytical skills
- Proven People Management experience
- Leadership skills
Method of Application
Interested and qualified? Go to Digital Divide Data on jobs.smartrecruiters.com to apply
