Key Account Manager – UAE

Job Requirements

Education:

Bachelor’s degree

Work experience:

5 years

Language skills:

English

Job Summary

Contract Type:

Full time

Qualification (Minimum)

• University Degree
• Certification in Microsoft office package -Outlook, Word, Excel
• Relevant industry certification-Cargo Skills, DGR are added advantage.
• Experience delivering service in demanding consumer environment.
• 5 years airfreight related experience with bias on customer service.

Responsibilities

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquiring a thorough understanding of key customer needs and requirements
• Create awareness of all KQ services and products for customers and offer alternative gateways or flights.
• Sell cargo capacities to ensure all space is filled by booking shipments by phone or email.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers on time.
• Serve as the link of communication between key customers and internal teams.
• Provide excellent, timely customer service to build customer loyalty & retention.
• Build and maintain good cooperation with KQ stakeholders.
• Follow up with customers for remittance of sales returns as per settlement cycles.
• Provide ad-hoc rates to the customer (once approved by Sales or RCSM) and file the report with HDQ each week.
• Provide full operational support to the entire network such as proof of delivery (POD), tracing, discrepancy handling, SLA monitoring, writing handling reports, and claims (list not exhaustive)
• Reconciling every flight, rating airway bills and submitting the reports or corrections for CASS billing.
• Checking sales reports, commissions and invoices from GSA and GHA, reporting any discrepancies to Regional Sales Manager and/or reconciling them via CASS and direct billing.
• Plan the daily cargo allocation of the flight according to passenger loads to maximize opportunity and ensure no empty positions.
• Send special cargo pre-alerts to all stakeholders and ensure accuracy with this sensitive data.
• Method of Application:
  

  This recruitment process is fully managed by Kenya Airways. Please prepare and submit the application on the following website: Here