About M-KOPA Solar
M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT/IFC Excellence in Sustainable Finance Award.
Field Service Assistant
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Customer Care
Overview
Are you prepared to embark on an extraordinary journey with M-KOPA Mobility?
In this role, you will take on various important duties to ensure smooth operation and exceptional customer experience at M-KOPA. One of your key responsibilities will be managing the charging station. You’ll need to ensure that all chargers are functioning correctly and providing reliable service to our customers.
Additionally, you will oversee the M-KOPA Mobility Shop. This involves ensuring that every customer is served well, delivering an experience that meets our high standards. Part of this duty includes maintaining the cleanliness of both the charging station and the Mobility Shop and adhering to M-KOPA’s Environmental, Health, and Safety standards to keep these spaces neat and safe for everyone.
- Customer service is at the heart of this role. You will log and resolve all customer issues and assist with any inquiries they may have. Representing the M-KOPA brand also means ensuring all marketing materials are prominently displayed and that you present yourself professionally as the face of our company.
- Another critical aspect of your job will be onboarding new customers who acquire our motorbikes. This includes training them, providing customer education, issuing insurance, testing the bikes at the shops, and handling the handover of the bikes.
- Your workday will start by opening the M-KOPA Charging Station or Mobility Shop at 8:30 a.m. and continue until 5:30 p.m., Monday through Saturday. You will be based at our station in Jogoo Road or Thika. Through these efforts, you will drive progress and ensure our customers receive the best service possible.
- Join us and be part of a team that’s redefining the industry.
Method of Application
Interested and qualified? Go to M-KOPA Solar on jobs.ashbyhq.com to apply
