Banking -Co-operative Bank is planning to open many more branches across the country. Management has confirmed.
It has planned to open a total of 7 more branches in Kamakis on Nairobi’s Eastern Bypass, Kabarnet, Iten, Moyale, Mwiki/Kasarani, and Bunge at the new Parliament Tower in Nairobi.
Already the financial institution has already opened new branches at Kamulu in Nairobi Eastlands; in a move to help its clients get an easy access to the banking services.
According to latest data provided by the institution, the bank’s Mco-opCash mobile wallet has registered 5.3 million users and disbursed sh. 51.3 billion in loans as at the close of the third quarter of last year, averaging sh. 5.7 billion per month.
The opening of the news offices will not affect the current service charges as some institutions do. Coop Bank will maintain its initial charges to clients either new or old.
Staff which will be deployed to the new branches will be taken from the existing branches hence no overhead costs.
“We believe there is no one single channel that will displace all others, rather, it’s the investment in an optimal and balanced multichannel strategy that will offer a fulfilling experience to the customer,” said Co-op Bank in a statement. “The emerging theory that bank branches and ATMs will cease to exist is largely wishful thinking driven by desires to cut brick and mortar costs, and not by credible customer feedback on the service outlets through which customers prefer to be served,” a statement said.
The opening of the branches will help customers who cannot access services online to meet Co-op staff physically.
