In September 2024, Safaricom PLC announced changes to its internet packages, increasing the speed to enhance user experience and to compete new entrants in the local market like Starlink.
Safaricom, for instance, increased its lowest package Bronze from 10mbps to 15mbps at KSh 2,999, introducing a new package of speed up to 1000mbps for KSh 20,000.
Furthermore, the telco announced a new home fibre package in October to cater for the needs of customers with a budget as low as KSh 1,500. THIS offer is open to all customers and one can check availability by dialling *400#.
It also introduced a new home fibre internet package to enhance user experience.
The leading telecommunications and internet service provider in the country sent a message to customers, inviting them to subscribe to the new package.
“KSh 1,500 ONLY! GET fast and reliable 5mbps home internet with Safaricom Wi-Fi Bamba! Simply Dial *400*2*4# TODAY to inquire and get connected,” read a message sent to customers in part.
“To check Home fibre offer, kindly dial *400# and then select option seven (7) to check your offers,” further said Safaricom.
A spot check of the process showed that subscribers should select a region, which includes Nairobi Metropolitan, Mountain, Rift, Coast and the Greater Western.
After selecting the region, the customer must check the territory, estate of residence, and the day for the connection.
In September 2024, the company announced increased internet speeds.
for both home and business customers to address the rising demand for faster connectivity in Kenya
The changes introduced a new platinum package that offers speeds of up to 1000 Mbps for KSh 20,000.
Safaricom CEO Peter Ndegwa emphasised that the new speeds will support demanding online tasks such as 4K/8K streaming, gaming, large file transfers, cloud computing, and virtual reality.
