About I&M Bank
I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, 35 branches in Kenya and international operations in 3 other countries. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Holdings, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions – Proparco, DEG and FMO. I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY. I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited and I&M Bank Rwanda Specialties Banking Services, Commercial Banking, Asset Finance, Mobile Banking, Internet Banking, Investment Management Services, Diaspora Banking, Credit / Debit / Prepaid cards, Wealth Management
Branch Operations Manager
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 5 years
- Location: Nairobi
- Job Field: Banking
Purpose
The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.
We are looking for (5) resources to fill up vacancies in Kilifi, Malindi-Coast Region, and Busia-Western Region, Kenol (Muranga), and Kericho – Rift Valley.
Primary Responsibilities
- Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
- Approve new accounts in line with KYC procedures.
- Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.
- Manage operational risk and ensuring compliance with controls.
- Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
- Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified.
- Proactively monitor accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines.
- Review Inter Branch transactions report and ensure that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly.
- Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames.
- Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
- Supervise front office and Back-office operations to ensure quick turnaround time on service delivery.
- Manage efficient, timely and accurate processing of customer enquiries and complaints.
- Cross-sell the Bank’s products and services.
- Ensure general maintenance of equipment and furniture at Branch level.
Person Specifications
- Bachelor’s degree in a Business-related field from a recognized institution.
- At least 5 years relevant experience.
- CPA (K), ACCA or its equivalent.
- Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
- Excellent communication and interpersonal skills.
- Excellent problem solving and decision-making skills.
- Excellent change management and people management skills.
Method of Application
Interested and qualified? Go to I&M Bank on imbank.bamboohr.com to apply
